Shipping & Returns

ORDERS

FOLLOW-UP

After placing your order, we will send you an e-mail confirming your order.

If the order has been sent, we will provide the customer with a parcel tracking number, who will then be able to follow its delivery by going to the websites made available by the carrier: Colissimo, UPS, or Fedex.

CANCELLATION / MODIFICATION 

In case of error concerning the elements of your order (address, size...), you have the possibility of modifying or cancelling it before its treatment and shipping by our care. To do so, please contact us by email: info@augustine-paris.fr.

DELIVERY

SHIPPING TIME

All items offered on www.augustine-paris.com are in stock.
All orders are shipped within 48 hours (excluding weekends and holidays).

DELIVERY FEES

France

Standard delivery is offered in France by Colissimo (delivery against signature, at home).
The delivery time from the date of dispatch is 2 to 3 working days.

You also have the possibility to pick up your package in our showroom by appointment.

Outside France

Standard delivery charges vary according to the zone:
- Europe: 12€
- Rest of the world: 30€
Delivery charges are free for all orders over 500€ internationally.

RETURNS & REFUNDS

RETURN TERMS

If you have ordered from France or the European Union, you have a 14-day withdrawal period from the date of receipt of your package to return your product.

If you wish to return an item, we will reimburse you for the amount spent, except for any customs charges, which remain at your expense.

Return shipping is free for France only.

Contact us by email at info@augustine-paris.fr. We will guide you in your approach and will indicate you the methods of return of your parcel. 

The product must be in perfect condition, with its original packaging. Any return that does not conform or is unsuitable for resale will be rejected and the item will be reshipped to you.

In accordance with the provisions of article L121-21-8 of the Consumer Code, products corresponding to special orders (custom-made) can be neither exchanged nor refunded.

PAYBACK DEADLINE

Upon receipt of the package, we will verify the integrity of the items before accepting your return and requesting a refund. The refund will be made within 14 days, directly to the card used for the original purchase, in the same currency. We will send you a confirmation email as soon as we have made the refund request.