After sales service

Your products are guaranteed for 2 years for any lack of conformity applicable within the framework of normal conditions of use from the date of purchase indicated on the purchase invoice.

The guarantee will be effective only on presentation of the purchase invoice, and will not apply in the event of misuse (shock for example), negligence of care (see care tips), or normal wear and tear of the item. Out of guarantee, Augustine will do its utmost to satisfy you by offering, on request, to restore the item to its original condition in our Parisian workshops.

Before returning the product to us, we invite you to send us an email to info@augustine-paris.fr, with the photo of the jewel accompanied by its purchase invoice.

If the return of the goods is due to a manufacturing defect, we will take care of it. In all other cases, the return will be at your expense and under your responsibility. To do so, we advise you to return the goods by registered mail or tracked parcel.

For more information, please consult our General Terms and Conditions of Sale and / or send us an email at info@augustine-paris.fr.